THE WEBSITE, ROYAL SELECTION INTERNATIONAL FOOD STUFF TRADING LLC AND YOU

INTRODUCTION

This Website (www.royalselectionintl.com) (the ” Website“), is owned by and operated by or on behalf of Royal Selection International food Stuff Trading LLC (” Royal Selection International food Stuff Trading LLC ” will be used as ” we” or ” us” and Short form Royal Selection International ) with delivery services provided by own transport If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by telephone on +971 – 4 – 335 – 0110 or by email at [email protected]  or by post using the address given below.

Ras Al Khor Industrial AreaRas Al Khor
Industrial Area 3, Dubai – United Arab Emirates

+971-4-335 -0110

Company Registration Number #816500
VAT Registration Number#100473936100003

OFFER TERMS AND CONDITIONS

PROMOTIONAL OFFERS

From time to time we run promotions and offers on selected products or lines. A full list of the current offers can be found here at current offers, we refer to these collectively as our “Promotional Offers”. All qualifying Promotional Offers will be automatically applied to your order both on-line All of our Promotional Offers are subject to the below terms and conditions:

  1. They are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated.
  2. They cannot be used in conjunction with any other offer.
  3. They are valid for a limited period of time as specified in the marketing communication on the website, they cannot be used outside of that period.
  4. They are not valid on gift wrap, gift box service, gift tenders*.
  5. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund.
  6. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

STANDARD DELIVERY ON ORDERS OVER 100AED

Free standard delivery (normally AED-20) applies to online if order purachse is less than 100 Dhs, Offer applies when order value, net of discounts or promotions, equals 1000AED

SHOPPING VOUCHSERS

On occasions we will release Shopping Vouchers via email or other marketing channels. The Shopping Codes enable a discount to be applied to your order as specified on the marketing communication. To apply the Shopping Vouchers online enter it as requested during the Check Out process. You must present and/or quote your Shopping Code or show it on a mobile device or Website. The discount will then be applied to your order, subject to the terms and conditions below:

  1. Shopping Vouchers are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated.
  2. Shopping Vouchers cannot be used in conjunction with any other offer.
  3. Shopping Vouchers are valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period.
  4. Shopping Vouchers are not valid in our clearance goods.
  5. Shopping Vouchers are not valid on gift wrap, gift box service, gift tenders*, and made-to-order items.
  6. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund.
  7. Shopping Vouchers are for use by the intended recipient only and proof of entitlement may be requested;
  8. All orders are subject to acceptance and any improper use of Shopping Vouchers may result in the cancellation of your order;
  9. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice;
  10. Specific offer terms and conditions are provided with each Shopping Vouchers – for specific information relevant to that offer, please refer to marketing material on which it is featured.

USE OF WEBSITE

These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions (“Terms”) apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.

Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.

If you do not agree to these Terms, you must cease using and accessing this Website.

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy (eg dealing with orders and accounts, processing payments). You will notify our customer service team of any changes to that information.

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.

Any content you upload to our Website will be considered non-confidential and non-proprietary. Royal Selection International food stuff have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to Royal selection International Company for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.

ORDERS

PLACING AN ORDER

By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on +971- 4-335 0110, by email at [email protected] or by post using the address given above. Calls to our Customer Service team are charged at the local rate (BT customers only, other network providers may vary). All our calls may be recorded for training and monitoring purposes.

By placing an order via this Website you are making an offer to royal selection international food Stuff trading to purchase the goods detailed in your order upon the terms described in your order.

By placing an order for the delivery of goods via this Website:

  • for delivery destinations within the Range (other than in the UAE) you are making an offer to any courier company to deliver the goods detailed in your order upon the terms described in your order; and for all other delivery destinations you are making an offer to Royal selection International food Stuff trading to deliver the goods detailed in your order upon the terms described in your order.

Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and royal selection international Company for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. We will take payment from your credit/debit/PayPal/Cash on delivery account at the time you place your order for any made to order items. For all other types of products, your credit/debit card/PayPal account will be authorized when your order is placed and processed but you will not be charged for the value of the goods until the point that they are dispatched to you. This does not affect your legal rights.

Prices and availability of goods are subject to change without notice

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

STOCK AVAILABILITY

We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. If the item is available to purchase on back order, we will provide a promise date for expected delivery. However, if a product is truly out of stock, you will not be able to add it to your shopping basket.

 YOUR RIGHT TO CANCEL

We want you to be delighted with your purchase, but if you are not, you can return any item within 24 hours of receipt, (fruit and vegetables terms and condition apply)  provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

We will be happy to issue a refund, which will go onto the original payment method used when you made your purchase. We are not able to refund any postage charges unless your item is faulty or damaged – please see below for details.

Unfortunately, we cannot offer exchanges for orders placed online. Please return your item/s by post or in store (where house or office or Vehicles) and place a new order.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender (gift card or e-gift card and Voucher) to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the goods are faulty.

RETURNS POLICY

For most products bought online, you have a legal right to change your mind within 24 hours and receive a refund depend upon the transit method. These rights, under the Customer Consumer Right of UAE Regulations, are explained in more detail below:

You have 24Hours after the day you (or someone you nominate) receive(s) the products to change your mind, unless your products are split into several deliveries over different days. In this case you have until 24 hours after the day you (or someone you nominate) receive(s) the last delivery to change your mind about the products.

To meet the cancellation deadline, you must notify us by what’s app, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable, please keep a copy of your cancellation notification for your own records.

If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 24 hours from the day on which you communicate your cancellation of your order to us. You will have to bear the direct cost of returning the products to us (if any delivery charges apply).

USTOMS AND IMPORT DUTIES

All prices quoted on this Website are accurate at the time of publication, are quoted in Dirham (local UAE Currency)  and where appropriate are inclusive of UAE sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the UAE then your sales tax will be zero. If your order is being sent to a member state of GCC  then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

DISCLAIMER & LIMITATIONS OF LIABILITY

Royal selection International Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Royal selection International Company nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Royal selection International Company or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Royal selection International Company and any other associated company of Royal selection International Company as if references to Royal selection International Company included references to each such associated company.

While Royal selection International Company uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Royal selection International Company will not be responsible for any errors or omissions or for the results arising from the use of such information. While Royal selection International Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Royal selection International Company will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. Royal selection International Company does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with Royal selection International Company. The entire liability of Royal selection International Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Royal selection International Company will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The Royal selection International Company may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of Royal selection International Company.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Royal selection International Company or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with Royal selection International Company; and Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

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LAW AND TERRITORY

To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by UAE law and you agree to submit to the non-exclusive jurisdiction of the UAE court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Arab Emirates and under UAE law. Whilst we are happy to consider requests for products and enquiries from outside the UAE, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UAE complies with any applicable non-UAE laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.