YOUR LEGAL RIGHT TO CANCEL
For most products bought online, you have a legal right to change your mind within 24 hours and receive a refund depend upon the transit method. These rights, under the Customer Consumer Right of UAE Regulations, are explained in more detail below:
You have 24Hours after the day you (or someone you nominate) receive(s) the products to change your mind, unless your products are split into several deliveries over different days. In this case you have until 24 hours after the day you (or someone you nominate) receive(s) the last delivery to change your mind about the products.
To meet the cancellation deadline, you must notify us by what’s app, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable, please keep a copy of your cancellation notification for your own records.
If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 24 hours from the day on which you communicate your cancellation of your order to us. You will have to bear the direct cost of returning the products to us (if any delivery charges apply).
If you are exercising your right to change your mind and cancel the purchase, you will receive a full refund of the price you paid for the products and any applicable delivery charges to the credit or debit card, or other payment method you used to pay. We will process the refund without delay and, in any event, not later than
- 14 days after the day we receive back from you any products supplied.
- if there were no products supplied, 14 days after the day on which we receive your cancellation notification. We may withhold the refund until we have received the products back, or you have supplied evidence of having returned the products to us (whichever is the earliest).
If you are exercising your right to change your mind:
- We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a given location. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us the appropriate amount.
- The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within one day one cost, but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
- If the products you return have been gift-wrapped using our gift service, we will not provide a refund for the price you have paid for the gift service.
If you have any further query on our Return and Refund Policy, please contact our team through the Online Chat, or by email on [email protected], or by calling us on +971 – 4 – 335 – 0110