Our customers satisfaction is our top priority. We are happy to accept your returns and refund requests as per the below policy:
- Returns and Refund requests must be reports to Royal Selection International within 24 hours of receiving the order for Grocery Products.
- Returns and Refund requests shall be submitted by contacting our Customer Support team through phone, email, or online chat.
- Due to the nature of Fresh Products, returns and/or refunds are only accepted in case of receiving defective, bad condition, or wrong products and which would be evaluated through Royal Selection International inspection team.
- Products must be in resellable condition, and in the exact condition that has been received, that including but not limited to; packaging, boxes, labels, etc.
- Grocery Products must be stored in a proper way, and which would be stated on the product packaging itself or/and Royal Selection International
- Fresh Products should be kept refrigerated/frozen based on the product type.
- Royal Selection International reserves the right to hold the refund till the product(s) return back to royalselectionintl.com warehouse and go through the required inspection.
- Refunds to be refunded in the way Royal Selection International would see suitable.
- Wonky products are not refundable or replaceable.
If you have any further query on our Return and Refund policy, please contact our team through the Online Chat, or by email on [email protected], or by calling us on +971 – 4 – 335 – 0110